Our office hours are 08:30-16:30 Monday-Friday. Phone calls and e-mails outside of these hours will be responded to on the next office day.
Please allow a 24 hour period for a reply to email enquiries and voicemails.
Our office hours are separate to our delivery hours. We can deliver our playgrounds and play spaces 7 days a week.
There is a minimum 14 day booking notice required. Please contact us if your event is less than 14 days away and we will be happy to check for any last minute availability.
You can see the steps we take in our Cleaning Protocol document https://sprogandsprocket.ca/our-cleaning-process/
I've rented equipment from another company before and it was dirty on delivery. Are your playgrounds and play spaces clean?
Absolutely! After each rental we inspect and clean every piece of equipment, including the washing and sanitization of every last ball in our ball pools!
Our portable playgrounds can accommodate up to 20 children, depending on age and size. The playgrounds are well suited to have a mix of ages playing at the same time as long as some discretion is used by the older kids and an adult supervises the play.
For Soft Play Full Service, rentals are for 4 hours.
For Portable Playgrounds, the rental periods are one day, full weekend or 4 day midweek periods.
For Ball Pits and other collection rentals the rental period is 24 hours full weekend or full week!
We can happily accommodate longer rental periods should you require.
There is a late collection fee of $75 for any collections after 7pm. We will not collect past 10pm.
Our toddler soft play spaces are very versatile in the types of spaces we can set them up. Once you have chosen the most suitable package, we will consult with you on your space and work to fit the equipment appropriately.
Our portable playgrounds require a minimum space of 17′ x 14′ x 8′ to allow use for all entry and exit points and give maximum playability! Please seek clarification on your intended space and we will cover this in the booking process.
It is the renters responsibility to ensure there is enough space for the package they have booked. A refund will not be given if there is not adequate space for the package booked.
Most flat surfaces are OK for our play equipment, except where there is mud, excessive dampness and puddles. We are not able to set up on dirt or gravel. The area should also be free of debris; the person renting the equipment is responsible for clearing the area of any debris before we arrive with the equipment. Grassy areas should be inspected for sticks, sharp items like broken glass, and large stones. Areas like driveways, garage floors or other hard services should be swept before we arrive for delivery.
Yes, we can set up in many of Calgary’s beautiful parks. However, the city does often require you to obtain a special permit. It is the renter’s responsibility to obtain the correct permits and permisions for your location. Your permit or proof of booking your space is required no later than the morning of your event. If you do not secure the correct permissions and we are unable to set up when we arrive no refunds will be issued.
- There is a longer than standard distance to set up area from unloading area
- Buildings with stairs, elevators or difficult unloading areas
- Unpaved pathways
- City parks
We will discuss your set up scenario when finalising the booking and can then advise on any fees
Yes, you or an elected replacement must be there during delivery and collection. When we arrive to set up your equipment you will need to show us where you would like it set up. We will also go through the basic safety rules so you can enjoy your equipment safely and we will advise you on what to do in case of inclement weather. Finally, we will require you to sign our Rental Agreement and Release of Liability Form and pay the remainder of the balance (unless already paid).
You are responsible for all equipment from arrival time until the equipment is loaded back in our delivery vehicle.
If not yourself, please provide the cell phone number of the person who will be on site; you or your elected replacement must answer the phone during the delivery and pickup windows.
We accept e-transfer, Visa, Mastercard, cash, & company cheques (for corporate and fundraising events only). Please note that Visa and Mastercard payments will have a 3.4% surcharge.
Changes, Cancellations & Bad Weather Policy
You can change your date without penalty outside of 14 days from the event. You can move your event to any day within 6 months of your original booking. We will simply transfer your deposit to your new date. Deposits that are transferred to new booking dates are non-refundable.
Changes made within 7-14 days will be subject to an additional rebooking fee of 10%.
No changes can be made within 7 days of your event (see exception under our bad weather policy.
Cancellations can be made up to 60 days before your event without charges or penalty.
Cancellations made between 30-60 days before your event will result in a forfeiture of 40% of your deposit.
Cancellations made between 14-30 days before your event will result in a forfeiture of 60% of your deposit.
Cancellations within 14 days of your event will result in a complete forfeiture of your deposit.
We are happy to reschedule your booking for a future date in the event of bad weather. Please see our bad weather policy.
In cases of persistent rain, snow, or hail we cannot set up any of our play equipment outside.
If your booking is for an outdoor party or event at a time of year when persistent rain, snow or hail could be encountered then please make sure you have a back-up indoor location planned. Failure to do so will result in the full forfeiture of your deposit.
It is the renters responsibility to make sure all pathways to the set up area (whether inside or outdoors) are fully cleared of snow. No refunds can be given if a delivery has to be abandoned because of poor access.
Please keep an eye on the weather in the days leading up to your event. If it looks like severe weather could cause a problem with your rental please contact us on 403 719 7776 with a minimum 24 hours notice and we will happily reschedule and transfer your deposit to another day. Cancellations may result in a forfeiture of 20% of your deposit at the discretion of management.
The renter will receive full terms & conditions as well as the liability release waiver via the booking confirmation email.
Our full rules and regulations are set out in our Rental Agreement and Release of Liability Form.
Here is an example for your reference:
- All equipment must be supervised at all times by competent adults that fully understand all the rules of operation.
- No roughhousing or other forms of irresponsible behaviour of any kind is allowed on or near the equipment.
- All minors must have permission from their legal guardians to partake in the event.
- There can be no climbing on the outside structure of the Portable Playgrounds.
- No shoes, hats, glasses, toys, necklaces or any other items that could cause injury or damage are allowed in or around any play equipment.
- Socks must be worn at all times
- No water, dirt, toys, food, drink or anything else that would otherwise soil the equipment is allowed into the playground or soft play spaces.