We are here to help

Frequently Asked Questions (FAQs)

Chances are, the question you are thinking of asking is answered right here…

General Information

What are your operating hours?
How far in advance should I book a play space?
I've rented play equipment from another company before and it was dirty on delivery. Are your playgrounds and play spaces clean?
Do I have to clean the equipment before I return it?
What items are prohibited on the play equipment?
What happens if damage occurs to the play equipment?
How many children is your portable playground suitable for?
How long is my rental for?
What happens if I would like to book for less than 4 hours of play?
What happens if I would like to have my rental collected after 7pm?
What size of space is required for your portable playgrounds and soft play spaces?
What type of surface can the play equipment be set-up on?
Can you set-up in parks?
Is there a list of additional costs that may have to be added?


Is there a delivery fee?
Do your prices include set-up?
When will you deliver and collect my rental?
Do I have to be there for when you deliver and collect my rental?

Pick-Up Your Play Equipment

What vehicles can we use for collecting our ball pit or small soft play package?
What do I need to do to prepare my vehicle for a collection rental?
What is expected when I come to pick up a rental?
What are the pick up and return windows?

Payments & Deposits

What forms of payment do you accept?
When is payment requried?

Changes, Cancellations & Bad Weather Policy

What if I need change my booking date?
What if I need cancel my booking?
What is your bad weather policy?

Staying Safe on the Play Equipment

What supervision is required for the portable playgrounds and soft play spaces?
Are there any rules and regulations to follow?

And here are the answers to questions you never even knew you needed…

Who can hold their breath longer, dolphins or sloths?
What was the last letter to be added to the English alphabet?
What is the official name for the blob of toothpaste you put onto your toothbrush?

Booking Support, Custom Orders, and General Contact

We may be new to the Calgary party rental scene – but Sprog & Sprocket brings you the best in kids entertainment!

We do awesome Birthdays – but that’s not all!

Our Playgrounds and Soft Play are the perfect way to keep kids busy and parents happy at …

  • Engagement Parties
  • Wedding Receptions
  • Rehearsal Dinners
  • New Years Parties
  • Anniversary Parties
  • Family Reunions
  • Corporate Events
  • Christmas Parties
  • Stampede Breakfasts
  • Canada Day Celebrations
  • Neighbour Day
  • Fundraisers

If you need our help for your next party or event

call us at (403) 719-7776 or email us at hello@sprogandsprocket.ca

Submit a Tech Support Ticket

Online store acting funny? Website a little strange on your phone? Fill out the support ticket form below to help us improve the website and online store!

Email *Your Email by which we will get back to you.

Subject *Your request Subject for which you are going to raise the ticket.

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